• Our CULTURE •
Our Guests – Our customer service is determined by the needs of our guests. We are committed to providing 100% guest satisfaction as we consistently exceed guest expectations through a team of highly motivated associates. Our desire of creating the ultimate guest experience is evident through our dedication among team members. Every team member has a commitment to exceed the expectation of our guests.
Our Leadership – We are dominant in the hotel markets by bringing dynamic operating strategies and enhancing value for our guests. We bring great experience in bringing guests to our hotels, providing a rewarding working environment for our team, and great returns for our shareholders.
Our Associates – We have the highest respect for each other in our organization. We will treat our associates very fairly in an environment that encourages open communication, teamwork and respect. We are dedicated to providing ongoing training and support. Our team members are the biggest resource we have.
Our Dedication – We approach each property with a total dedication of excellence. Each member is highly motivated, as they understand the importance of creating satisfaction among the guests, other fellow team members, and upper level management. With our expertise and experience we bring success to dedication and it is shown by reviews from our loyal guests.
Our Quality – All the guests that walk in our hotels are provided with superior products and services. As with guests, team members too receive the best in support, equipment, and training to better operations and be more efficient.
Continuous Improvement – We inspire everyone to bring his or her creative use of skills. We put all of our experience and skills together to bring a more superior and efficient service that exceeds the competition.
Our Partners – We will strive for operational excellence & continuous improvement in all that we do.
Our Community – We will have involvement with local charities and give back.
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